OpenDNS System

Amsterdam re-routed to London

George Patterson — Sat, 09 Jan 2010 00:46:00 +0000

Between January 09 00:00:00 GMT and 06:00:00 GMT one of our carriers in Amsterdam is performing emergency maintenance on their equipment. To avoid any potential disruption of service related to this maintenance, we’ve re-routed our users to the London facility. We’ll start using Amsterdam after the maintenance window is over and we’ve confirmed everything is working properly.

No services will be impacted by this maintenance.

Washington DC Maintenance

George Patterson — Thu, 03 Dec 2009 23:26:38 +0000

We’re finishing up the on going maintenance at our Washington DC site. The site is being taken off line from 23:30 UTC to about 04:00 UTC. All services will continue to operate as normal out of alternate locations.

UPDATE: This maintenance period is now over and the facility has been brought back online.

Washington DC Maintenance

George Patterson — Thu, 03 Dec 2009 01:28:26 +0000

We’ll be performing maintenance at our Washington DC site from 02:00 to 08:00 UTC. During this time frame, users will be routed to alternate sites. In addition, the shortcuts feature is temporarily disabled at this site. We’re hoping to have it re-enabled after the maintenance period is over.

UPDATE: This maintenance is now over. Users are now being directed to the Washington DC site again. Shortcuts are currently disabled at this site and will be re-enabled within the next 24 hours.

Washington DC Maintenance

George Patterson — Tue, 01 Dec 2009 18:18:22 +0000

At approximately 21:00 UTC we’ll be taking our Washington DC site offline for maintenance. This maintenance will last approximately 4 hours. During this time frame users will be re-routed to alternate facilities and no services should be impacted.

UPDATE: This maintenance is now completed and the facility is back online.

Network Maintenance

Kevin Reedy — Thu, 29 Oct 2009 01:38:46 +0000

One of our transit providers is doing maintenance in our Ashburn / Washington DC data center. During this time, some users will be re-routed to another site. We expect the maintenance to be transparent to users and no service will be affected.

Update: This maintenance is complete

Scheduled Maintenance

Kevin Reedy — Fri, 16 Oct 2009 00:01:55 +0000

We are doing a brief maintenance in Amsterdam. This maintenance is related to one of our transit providers. During this time users will be re-routed to another site while this takes place. We expect the maintenance to be transparent to users and no service will be affected.

Update: This maintenance is complete

New York routing issues

George Patterson — Thu, 15 Oct 2009 22:58:19 +0000

At about 22:06:21 UTC we experienced a routing issue at our New york site. Users were temporarily routed to alternate facilities for approximately 10-15 minutes. We’re working with our upstream providers to determine the cause of the issue.

UPDATE: NTT communications is one of our main carriers and transit providers. They’ve suffered a very large scale outage in the vicinity of our New York facility. As a result, our packets were being dropped within their network on the way out to the rest of the internet. Soon as we identified this was the issue, we adjusted our routes to avoid their network entirely. From approximately 22:06:21 to 22:20:00 users that were being routed to our New York site experienced suboptimal performance.

We’re working on getting an official RFO (Reason for outage) from our carrier and will continue to post status updates here. The issue should be fuly resolved at this point but we are continuing to monitor the situation closely. Our apologies for any inconvenience this may have caused.

system.opendns.com dedicated IP change

George Patterson — Thu, 08 Oct 2009 23:05:11 +0000

We’ve migrated our system.opendns.com to a new IP address on our network. The new IP is 208.69.38.170. You can access the system page by navigating directly to http://208.69.38.170/. The old system page IP 208.67.219.60 will be disabled after 10/23/09.

Please update any bookmarks accordingly.

Seattle re-routed

George Patterson — Fri, 04 Sep 2009 19:54:50 +0000

We’ve temporarily disabled our Seattle site from serving our resolver address space. Users near seattle and the north west are temporarily being routed to their closest alternate site. Most likely Chicago or Palo Alto.

Typo correction services in Chicago

George Patterson — Fri, 04 Sep 2009 15:43:06 +0000

We’re currently experiencing some issues with our typo correction services at our Chicago site. We’re working on correcting the situation and services should be restored within four hours. This is typo correction services only and is not related to our DNS service.

Earlier this morning, users may have experienced intermittent issues going across select carriers while being routed to our Chicago facility. Users that were routed to our Chicago facility were briefly routed to the closest alternate site.

The issue was from 14:45 to 15:00 UTC.