OpenDNS System

Seattle Resolver Maintenance

jwalter — Fri, 17 May 2013 20:18:11 +0000

We are performing upgrades on all of the resolvers in Seattle to increase the site’s overall capacity. During the maintenance all services will be re-routed to the next closest site.

Bucharest carrier instability

jwalter — Mon, 13 May 2013 20:56:21 +0000

At 20:50 UTC a carrier servicing our Bucharest location began experiencing moderate packet loss. To prevent this issue from affecting our users we’ve temporarily disabled our connection with the carrier. Users will automatically be re-routed to the next nearest OpenDNS datacenter.

Update (21:18 UTC): The packet loss has cleared. We’re continuing to monitor the circuit to ensure it stays clear for a while before bringing the it live again.

Update (21:40 UTC): We’ve re-enabled the connection with the carrier. We’ll continue to monitor this circuit closely.

NYC Re-routed

bhong — Wed, 17 Apr 2013 14:10:21 +0000

We are performing planned maintenance and upgrades to our NYC facility. No service impact is expected at this time and all services will continue to operate normally. Users will automatically be re-routed to the next closest facility.

UPDATE: Maintenance complete 01:30 UTC

Warsaw Carrier Degradation

jwalter — Mon, 08 Apr 2013 13:55:18 +0000

As of 13:25 UTC a carrier servicing our Warsaw location began experiencing packet loss. To prevent this issue from affecting our users we’ve disabled our connection with the carrier in Warsaw. Users will automatically be re-routed to the next nearest OpenDNS datacenter.

Update: Carrier has resolved the issue and we’ve re-enabled the connection to them in Warsaw.

European carrier degradation

jwalter — Fri, 05 Apr 2013 23:36:06 +0000

As of 23:00 UTC a carrier servicing some OpenDNS European locations is experiencing multiple fiber optic cable cuts, intermittent packet loss, and increased latency. To prevent these issues from affecting our users we’ve disabled our connections with the carrier at the affected datacenters. Users will automatically be re-routed to the next nearest OpenDNS datacenter.

Update: We’ve received confirmation from the carrier that the packet loss and increased latency have been resolved and verified services are stable. All disabled connections to the carrier have be re-enabled and we will continue to actively monitor them.

New York service rerouted

andree — Tue, 12 Mar 2013 19:42:22 +0000

We are replacing a line-card in our New York router.
New York traffic has been rerouted to the nearest location.

New York service rerouted

andree — Mon, 11 Mar 2013 22:04:45 +0000

We are troubleshooting a problem with our New York router.
New York traffic has been rerouted to the nearest location.

New York service rerouted

andree — Sun, 10 Mar 2013 22:55:50 +0000

We are troubleshooting a line-card issue in our New York router.
New York traffic has been rerouted to the nearest location.

Maintenance: Reporting System

mackn — Fri, 08 Mar 2013 04:27:53 +0000

We will be performing routine maintenance on the reporting system on 2013-02-08 08:00 UTC. We expect the system to be fully restored by 09:00 UTC. During this period the reporting system may experience periods of performance degradation. We apologize for any inconvenience.

Website unavailability

bhong — Thu, 07 Mar 2013 23:13:24 +0000

Between 22:23-22:45 UTC 7-Mar-2013 there was a temporary failure of a database that caused our website and associated pages to display a maintenance page. DNS service was not affected.